This is an English translation for convenience. In case of any discrepancy, the Korean version prevails.
LMX Co., Ltd. (the “Company”) has established and discloses this privacy policy under Article 30 of the Personal Information Protection Act of Korea to protect personal information and handle related concerns promptly.
At a Glance
- Information
- What you send us when you contact us by email, phone or fax
- Purpose
- Reviewing and responding to inquiries
- Retention
- 3 years after the inquiry is closed
- Third parties
- None
- Outsourcing
- Email system operation (Daou Technology)
- Cookies
- Not used
Article 1 Purpose of Processing
This website has no sign-up or inquiry forms, and the Company does not collect personal information from visits to the website. The Company processes personal information only when you contact us by email, phone or fax, for the following purposes:
- Reviewing and responding to inquiries about specifications, quotations, samples or technical cooperation
- Consultation and business discussions arising from an inquiry
Personal information is not used for any other purpose. If the purpose changes, the Company will take the necessary measures, such as obtaining separate consent under Article 18 of the Personal Information Protection Act (PIPA).
Article 2 Personal Information Processed
| Channel | Information |
|---|---|
| Email address, and whatever you include in your message (name, company, title, contact details, inquiry) | |
| Phone | Phone number, name, company, inquiry |
| Fax | Fax number, and the information on the document (name, company, contact details, inquiry) |
The Company does not ask for resident registration numbers or other unique identifiers, or sensitive information. Please do not include such information in your inquiry.
Article 3 Legal Basis and Retention Period
The Company processes personal information to the extent needed to respond to your inquiry, based on Article 15(1)4 of the PIPA (necessary to take steps at the data subject's request in the course of entering into a contract).
- Retention period: 3 years after the inquiry is closed
- If an inquiry leads to a transaction, the information is kept until the business relationship ends, and for any longer period required by law.
Article 4 Provision to Third Parties
The Company does not provide your personal information to third parties, except where you have given separate consent or where permitted by law under Articles 17 and 18 of the PIPA.
Article 5 Outsourcing of Processing
The Company outsources the following processing work:
| Processor | Work outsourced |
|---|---|
| Daou Technology Inc. | Operation of the company email system (Daou Office) and storage of email |
In accordance with Article 26 of the PIPA, the outsourcing contract restricts processing to the outsourced purpose and covers security measures, restrictions on sub-outsourcing, supervision and liability. Any change of processor or outsourced work will be published in this policy.
Article 6 Destruction of Personal Information
- Personal information is destroyed without delay once the retention period expires or the purpose has been achieved. Information that must be kept by law is stored separately.
- Electronic files (including email): permanently deleted, including from trash folders.
- Paper documents (including faxes): shredded or incinerated.
Article 7 Your Rights and How to Exercise Them
- You may at any time request access to, correction or deletion of, or suspension of processing of your personal information.
- Requests can be made by email (info@lmxtube.com), phone, letter or fax, and the Company will act on them without delay.
- You may exercise these rights through a legal representative or an authorized agent, who must submit a power of attorney.
- Requests may be limited where the law provides otherwise, in accordance with Articles 35(4), 36(1) and 37(2) of the PIPA.
Article 8 Security Measures
- Administrative: access limited to staff who need it for their work
- Technical: email account access and password management; security software kept up to date on work computers
- Physical: paper documents containing personal information kept in locked storage
Article 10 Privacy Contact
The following department is responsible for personal information protection, including complaints, remedies and access requests:
- Department
- Management Support
- info@lmxtube.com
- Phone
- +82-2-6959-4233
Article 11 Remedies for Infringement
For reports or advice on infringement of personal information, you may contact:
| Personal Information Dispute Mediation Committee | 1833-6972 (in Korea) | www.kopico.go.kr |
| Personal Information Infringement Report Center (KISA) | 118 (in Korea) | privacy.kisa.or.kr |
| Supreme Prosecutors' Office | 1301 (in Korea) | www.spo.go.kr |
| Korean National Police Agency | 182 (in Korea) | ecrm.police.go.kr |
Article 12 Changes to This Policy
This policy is effective from November 3, 2026. Any changes will be announced on this website before they take effect.